Soft Magic Dice Happy Ending

Introduction

Soft Magic Dice is a company that develops software for online casinos. As of 2015, Mission2Game was the only casino utilizing this software. My first encounter with them occurred in early May when I was requested to prepare a review of their software.

The games were initially quite typical, but I discovered that blackjack had remarkably favorable rules. The standout game featured these specific rules:

• Single deck.
• Blackjack pays 3-2.
• No dealer hole card.
• Dealer stands on soft 17.
• EARLY SURRENDER against 10 and ace.
• Player may double on 9 to 11.
• Players are allowed to double down with three or more cards.
• Double after split allowed.
• Player may not re-split.

Applying a basic strategy that depends on the total score, these rules grant players a 0.71% advantage. If applying a strategy based on specific card compositions, this advantage increases to 0.75%. To clarify, this is an actual player edge! Not just a narrow margin like those often found on low-value video poker machines in Las Vegas, but a substantial one. A player betting $100 at a pace of five hands per minute could expect an average hourly profit of $225, not to mention any additional points and bonuses that the casino might provide.


Eager to share this opportunity with others, I wrote about it on my forum at Wizard of Vegas in a thread titled Blackjack Game with a 0.75% Player Advantage. .

Utilizing an affiliate link, many insightful forum members quickly signed up, made deposits, and began playing. However, complaints soon came in. Despite the attractive odds, players consistently voiced their frustrations about losses in the blackjack game.

Some users tried other games and encountered additional issues. For instance, in video poker, a straight from A-2-3-4-5 was registered as a losing hand. In slot games, any winning combination that included a wild symbol also failed to pay out. It’s safe to say there was considerable dissatisfaction among our players.

At the Wizard websites, we prioritize the interests of our players. Our approach is straightforward: if you use any Wizard affiliate link or advertisement that leads to an account opening at a casino, and you face any disputes or issues, we are more than willing to listen and advocate for fair play and adherence to rules by the casino, even at the cost of their continued listing with us.


We make it a point to partner only with reputable advertisers, which has shielded us from frequent complaints. However, when numerous grievances regarding Soft Magic Dice emerged, we took them very seriously.

First and foremost, we confirmed that the claims concerning the slots and video poker were valid. This was sufficient evidence to place them on the Online Casino Blacklist . The details were explained in our List of Issues at Soft Magic Dice/Mission2Game. I proceeded to play hundreds of blackjack hands to establish a case that the software was not functioning fairly. Although I suffered significant losses in every session, I was unable to determine the root cause. My outcomes could merely be attributed to incredibly bad luck.

Once Mission2Game became aware of the blacklisting, they worked diligently with us to rectify the identified issues. It didn't take long for the video poker and slot machine problems to get resolved. These issues were evident to anyone accustomed to standard gambling protocols. However, the blackjack game proved to be a more complex challenge.

Soft Magic Dice requested concrete proof that their blackjack game was not operating fairly. I could only provide anecdotal instances of concern. It seemingly defies reason that a blackjack game with a 0.75% player edge could remain in existence for months amidst advantage players utilizing bots to take advantage of significantly smaller edges.

After about five months of ongoing communication via email and Skype, a software engineer from Soft Magic Dice finally accepted my assertion that there was a defect in their blackjack game and agreed to take it offline for a comprehensive review.

A week later, he confirmed the existence of a flaw in the game. While I am uncertain about the specifics of this flaw, the changes he made included the removal of the early surrender rule, allowing doubling after a split, and permitting the doubling down of three or more cards. This modification shifted the game's dynamics from a 0.75% player advantage to a 0.21% house edge based on the composition-dependent strategy. At our prompting, Mission2Game also provided full cash refunds to every impacted Wizard player.


This scenario illustrates that we don’t merely pay lip service to the principles of fair and ethical gambling; we actively strive to uphold that commitment. Over the course of five months, we exchanged hundreds of emails with both Mission2Game and Soft Magic Dice in support of our players. To be honest, it would have been far easier for us to personally fund refunds to our players, but that’s not how we operate. We uphold the standards of fair play in every online casino.

When the refunds were finally processed and credited to Wizard player accounts, along with reversals on credit card deposits, we received some well-deserved positive feedback. Here's a selection:

"I have been extremely impressed with the Wizard's services. I wouldn't gamble online without the Wizard's support. Any issues I've encountered have been resolved to my complete satisfaction.\" — Teddys .

"I received my entire refund. It appeared on my account in a peculiar manner without specific attribution to a merchant, but it can only be the reimbursement from M2G. Thank you, Mike, for your hard work.\" — Beachbumbabs .

"When the Wizard makes a promise, he follows through. He brings a level of integrity and trustworthiness to this industry that is desperately needed. I feel secure playing under the Wizard's guarantee.\" — Deucekies .

At the risk of seeming self-congratulatory, I hope this narrative demonstrates the lengths we go to for our players. By promoting only trustworthy casinos from the start and maintaining a strong player protection policy, we aspire for our readers to feel secure when playing at any casino featured on our site. Just remember to access our site directly, as it is monitored, to ensure you benefit from Wizard player protection.

Written by: Michael Shackleford