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Riviera Play Casino Review
14Show CommentsRiviera Play Casino is happy to welcome players from Poland
Ratings from trusted portals
14Show CommentsRiviera Play Casino has officially shut down operations.
We suggest these two reliable online casinos as alternatives:
Introduction
Riviera Play Casino, launched in 2015, operates from Curacao. It features a variety of Rival and Betsoft games along with appealing bonus offers, but slow payout processing and installment cash outs for larger wins detract from its overall attractiveness.
Casino Info
Bonuses
Here is a current list of promotions available at Riviera Play Casino.
Software Providers
Riviera Play Casino is powered by BetSoft , Rival and Vivo Gaming The casino software can be accessed via a downloadable application or through an instant play platform that runs directly in your web browser. It also supports a fully mobile-optimized site, allowing users to enjoy gaming on their smartphones or tablets.
Other Games
Riviera Play Casino also features 35 additional games, detailed in the list below:
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Commitment to Responsible Gaming, Support Services & Security
We noticed that the website for Riviera Play Casino does not mention anything related to responsible gambling, which is quite disheartening. We believe that it is crucial for all gaming establishments to address responsible gambling with their players. The absence of this information is a significant gap that we hope the casino will rectify in the future.
Customer support can be reached via live chat and email from 9 AM to 6 PM, and I experienced prompt responses when I sought assistance. The support team was also helpful in clarifying bonus terms and even offered me an additional bonus that I hadn’t previously noticed.
While navigating the Riviera Play website, I found it unclear whether the casino employs SSL encryption to safeguard player data. The site did not indicate encryption, and when accessing the instant play section, it was not evident whether encryption was utilized.
Terms and Conditions, Banking
Upon reviewing the terms and conditions at Riviera Play Casino, there was nothing particularly striking or concerning that would suggest unfair treatment of players.
The payment processing system shows a slower pace than what players generally expect, as payouts may take between 5 to 10 days. The casino accepts various methods for deposits and withdrawals including American Express, Skrill, MasterCard, iDeal, Neteller, Paysafecard, Postepay, Visa, ecoPayz, Giro Pay, and ClickandBuy. Notably, players winning over $3,000 will receive their payouts in separate installments, which can be disappointing.
Payment options available at Riviera Play Casino
Slots
Riviera Play Casino boasts a substantial selection of slots, inclusive of both classic and video slot varieties. They offer several 3D slots from Betsoft, although it has been noted that their progressive jackpots appear to be unreachable. Mobile slots are also accessible, enabling users to spin the reels straight from their mobile devices.
Comp Point Program
Players can accumulate comp points during their gaming sessions at Riviera Play Casino, and can convert 500 points into $1 cash at the casino.
Licence Information
Riviera Play Casino operates under a gaming license issued by the jurisdiction of Curacao.
Countries not supported
Players from certain countries are restricted from accessing Riviera Play Casino, including: Afghanistan, Alabama, Alaska, Alberta, Arizona, Arkansas, British Columbia, California, Canada, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Indonesia, Iowa, Iran, Iraq, Israel, Kansas, Kazakhstan, Kentucky, Kuwait, Kyrgyzstan, Louisiana, Macau, Maine, Manitoba, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Brunswick, New Hampshire, New Jersey, New Mexico, New York, Newfoundland and Labrador, North Carolina, North Dakota, Northwest Territories, Nova Scotia, Nunavut, Ohio, Oklahoma, Ontario, Oregon, Pakistan, Palestine, Pennsylvania, Philippines, Prince Edward Island, Quebec, Rhode Island, Romania, Russia, Saskatchewan, Singapore, South Carolina, South Dakota, Tajikistan, Tennessee, Texas, Tokelau, United Kingdom, United States, Utah, Uzbekistan, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming and Yukon Territory.
Player Issues
Currently, there are no reported player complaints regarding Riviera Play Casino's gaming practices.
Wizard Endorsement Status
Riviera Play Casino has not received a recommendation from the Wizard of Odds.
Comments:14
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User feedback marked with this icon is syndicated from LCB.org
I’ve attempted to contact this casino via email and live chat, but I have yet to receive a response. Not even once. I initiated my first withdrawal last month, but I was informed that the minimum withdrawal amount is 250. So I played more till I reached 250.
I’ve attempted to contact this casino via email and live chat, but I have yet to receive a response. Not even once. I initiated my first withdrawal last month, but I was informed that the minimum withdrawal amount is 250. So I played more till I reached 250. Then I made another withdrawal request, but I never received any follow-up. I've been trying to get in touch for almost a month now, but there's been no reply. I searched for a casino representative here on LCB but found no information, which was frustrating. Now I'm at a loss about how to reach them as they seem to be ignoring my inquiries.
Read more0.1/ 5
TerribleWhat a disappointing experience. I had been betting on slots at least $1 for hours, while the playthrough requirement was only $200. Yet, it felt impossible to meet the playthrough, as it seemed endless rather than being 20x. Additionally, the casino representative on live chat was present but did not respond.
0.1/ 5
TerribleSTAY AWAY FROM THIS CASINO!! It was the worst experience ever. I registered on January 1st, received 10 euros, wagered it, and was told that the cashout requirements were fulfilled.
STAY AWAY FROM THIS CASINO!! The worst casino ever. Registered on January 1st, received 10 euros, wagered it, and cashout requirements were supposedly met. I submitted my ID on January 3rd, and today I reached out to live support, only to be met with excuses preventing my withdrawal: they claimed I wasn't an active player and that the minimum withdrawal was 200 euros, despite the bonus terms stating that the maximum cashout is 30 euros. They even claimed they didn’t need my documents...they disregard the terms and conditions entirely! STAY AWAY!!! Thanks to LCB for warning about this casino: https://lcb.org/news/predatory-t-c-at-riviera-play-casino
Read more1/ 5
DislikeI utilized their 10 free no deposit bonus, but honestly, I find Rival casinos to be untrustworthy due to their odd terms and lengthy withdrawal times. I think it's best for me to stick to my reliable casinos.
0.1/ 5
TerribleHi kenghiong, The list of restricted countries has been revised.
I truly wanted to try the no deposit bonus, but there is no option for Singapore.
0.1/ 5
TerribleLike Zuga! Unacceptable cash-out limits and long withdrawal durations.
2/ 5
DislikeI used the free bonus but did not win anything. The withdrawal time was excessively lengthy.
3/ 5
Liked ItNot too bad. However, the welcome offer could definitely be improved.
0.1/ 5
TerriblePoor cash-out limits and unacceptably long withdrawal times, with a pending duration of up to 10 days. It’s dreadful.