Cocoa Casino Review

It has been nearly a month since I submitted my withdrawal request for an e-wallet, yet I still haven’t received my funds. Their stated time frame of 24-48 hours for such transactions seems to be entirely untrue. It has been 25 days with no progress on my request.

Winning at this casino and its sister establishments appears to be quite challenging. I'm curious to know if anyone has successfully withdrawn their winnings without issues. After reading various reviews, I might consider playing here again.

I have been trying to withdraw my funds for three weeks, but now I'm unable to get any response from the support team, either through email or chat. I just want to finalize two separate withdrawals.

The cashout process is extremely slow, and the casino primarily offers games from Betsoft, which I personally dislike, making it unappealing for my investment.

While the casino facilitates rapid transactions, it doesn’t provide much excitement in its game choices. It’s suitable for quick plays but lacks the diversity and thrills that many players seek. Honestly, I am not a fan of Rival games.

In summary, my experience with this online casino was quite average. The outdated layout, restricted game options, technical difficulties, inadequate customer support, and unexciting promotions all contributed to a rather uninspiring gaming experience.

All things considered, I found my experience with this online casino to be rather subpar. The old-fashioned design, limited array of games, persisting technical glitches, poor customer service, and dull promotional offers made for an unsatisfactory overall experience. Therefore, I wouldn't recommend this online casino to anyone in search of a rewarding and engaging gambling environment.

This casino, like its sibling establishments, feels like a tired rehash of uninspired gaming options that resemble fast food in the realm of online gaming. Nothing captivating here, and the freebies are rather disappointing.

This casino was once a great option, just like the others in its sister group. Unfortunately, they have implemented a maximum cashout cap of 10 times the amount on every bonus claimed when making a deposit. However, this detail isn't communicated until you attempt to cash out. Exercise caution when dealing with casinos in this group!

After two years of playing, I still find it impossible to cash out, with only excuses being provided.

Last Saturday, I used a $10 free chip from Cocoa Casino without making any deposits since I last used a similar free offer. I managed to win $100, and when I reached out to customer support for clarification,

I used a complimentary chip at Cocoa Casino last Saturday, valued at $10. I didn't make any deposits between this chip and the previous week's free offer. Despite winning $100, when I spoke with a support representative through chat, I was informed that my winnings were not withdrawable since I hadn't made a deposit in between. However, I asked whether I would be able to withdraw my winnings if I made a deposit and claimed the no max bonus, which would allow me to keep what I won. At this point, my winnings amounted to $1500.00. When I logged in to make the deposit, fulfill the playthrough requirement, and claim my winnings, Phillip, a very rude representative, told me that I wouldn’t be able to withdraw anything, insisting that was what I was told previously. But that wasn’t what I was informed in my last conversation. Despite this, he pushed for me to deposit more funds! He then fabricated an elaborate excuse why my winnings couldn't be withdrawn, contrary to what the previous representative had stated regarding the bonus with no maximum cashout. This situation doesn't seem right! Are there any legal protections against such practices? I documented our entire chat!