Have you ever felt that you were treated unfairly by a casino, whether it’s online or at a physical location? Sometimes, losses are so unexpected that it feels like there may have been foul play, or that you experienced an extraordinarily rare streak of bad luck. If you firmly believe that you have been wronged or believe that the software wasn't functioning as it should, and you have some evidence to support your claim, we encourage you to share it with us. By submitting your complaint, you allow us to publish it. If we believe your case holds merit, we will assess your evidence thoroughly. Should we find substantial proof of unfair practices, we will attempt to independently verify the results before making any formal allegations.
When providing evidence, we prefer to see concise summaries. For instance, if you have played 500 hands of blackjack and the dealer managed to hit 50 blackjacks while you only hit 10, that’s a clear indication worth mentioning. You're welcome to attach log files as proof. However, simply handing us a log and asking us to analyze it isn't enough. While we can handle the math, you must present a compelling case with statistics instead of adjectives. We believe that if a casino is willing to share log files, it indicates transparency and fairness. If obtaining log files isn't possible, please provide your records or data instead.
Since 1997, the Wizard has been dedicated to holding both online and traditional casinos accountable, exposing unfair operations whenever we encounter them. We invite you to check out our list of blacklist of casinos and software developers we have identified due to their unfair practices. To continue our mission of fostering honesty in the gaming industry, we encourage you to file your complaints here.
Submitted complaints
CasinoReel fortune casino
Game played:All
User:Bradyb
Explanation of evidence:I am incredibly disillusioned by the unfulfilled promises regarding my withdrawal that has yet to be processed, and now my emails are going unanswered. I submitted my withdrawal request on January 1st and have been waiting patiently. I've been assured multiple times by 'Sam' that it would be processed either the same day or the next, but this has been stated numerous times over the last three weeks.
Time added:2025/January/22 17:55:45
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Reply:
Hi bradyb,
We will reach out to the casino's representative to inquire about the delays in processing your payment.
CasinoFree spin Easy Win Slots!
Game played:Same
User:mjp1698@gmail.com
Explanation of evidence:After winning $100, I added it to my PayPal account for withdrawal. Initially, I was required to spin 150 more times, then the money was put in a pending queue, and I was asked to spin 50 additional times. Currently, I'm in position 972 to receive my money since November 13 at 2:22 PM, with updates supposedly occurring daily, though that has not been the case. I have lost faith that I will actually receive my funds, and their 'Contact Us' email seems to be unresponsive as well.
Time added:2022/November/15 00:42:48
Reply:What is the name of the casino?
CasinoBovada
Game played:Blackjack--Single Deck & Classic 21
User:cnkrasowski@yahoo.com
Explanation of evidence:I first started playing at Bovada in 2017. Initially, I experienced a few winning days, but soon it felt like the software switched to favor the house, and no matter how well I played using the advanced basic strategy the Wizard shared with me, I faced significant losses. After two years of practice, I returned to play again in April, but the outcomes were the same. The best winning streak I managed to achieve was five wins at one time, while the house consistently enjoyed streaks of six, eight, or even ten wins in a row. My played hands were disheartening: just 1 win in 15 hands or 2 wins in 12 hands.
Other comments:As a side note, I tried your suggested CASINO MAX for practice purposes today. I appreciated their blackjack software; however, after playing 40 hands (with me getting 12 and the house getting 28, including a house streak of 9), the outcomes mirrored what I had experienced at Bovada. Are there any truly FAIR
Time added:2019/May/24 08:48:06
Reply:If you wish for me to investigate a claim of cheating, I will require more compelling evidence than what you’ve provided.
Casinoplanet7 oz
Game played:blackjack
User:blackduck53
Explanation of evidence:On April 29th, 2019, I requested a payout of $400. After reaching out through live chat and email support, I was assured that the payout was in process. My 'express' payout showed as approved on my account screen on May 6, 2019. However, as of May 15, 2019, I still have not received the funds, and my emails have gone unanswered. The live chat seems to be inactive at all times. I have attached a screenshot of my account activity. Is there any action I can take, or have I just been scammed? I regret not reading reviews before deciding to use this site.
Time added:2019/May/15 06:37:29
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Reply:Did they pay you yet?
If you haven't already, we suggest that you initiate resolution of this issue by filing a complaint in the 'casino rep' section on our partner site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps
CasinoIgnition casino
Game played:Classic blackjack cleopatra
User:Hurricane 96
Explanation of evidence:Since the casino underwent its significant redesign, I've noticed a dramatic shift in the odds. I play almost daily and used to have my bankroll peak at around $28,000, but now I’m grateful if I reach $2,000. With nearly 6 million points collected, I'm quite familiar with the games and I can pinpoint the patterns. If that interests you, feel free to email me at wes_bender1@yahoo.com.
Other comments:Additionally, I have evidence that Cool Cat operates games that are rigged. I've caught them twice and I will share the screenshots. You can calculate the payouts: They promised 150 when it should have been 750. The first time I received a credit, but the second time, nothing has come through.
Time added:2019/April/17 08:41:29
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Reply:If you are alleging that they are cheating, I will need more substantial proof than that to take action.
The image you provided was too small to view properly. Are you implying that there's an error in their pay table?
CasinoSafedice
Game played:Bit dice
User:Nicky68
Explanation of evidence:I created an account by merely choosing a username, making this a completely anonymous Bitcoin site. I deposited 0.0040 Bitcoin and won 0.0080 within an hour. However, when I attempted to cash out, the site crashed. Upon trying to log in, it prompted me for a password, so I ended up creating a new account with the same username. Interestingly, I was able to access my original account due to a unique number linked to every play in the logs that matched. The only change is in my
Time added:2019/March/28 00:35:01
Reply:Apologies for the delayed response. We suggest that you begin addressing this matter by filing a complaint in the casino rep section on our affiliated site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps
CasinoEzwin288
Game played:918kiss
User:5422
Explanation of evidence:Tipu duit costemor lepas tu block
Time added:2019/March/20 21:38:54
Reply:English or Spanish please.
CasinoLucky Creek Casino
Game played:Black Jack
User:marknichols
Explanation of evidence:The initial gameplay was easy to win with straightforward hands. However, as I progressed, the difficulty level of the hands increased. I initially deposited $100, which I managed to grow to $400, but then the distribution of draw cards started to feel unnatural – no more straightforward hands. At $600, I found myself having to draw for every hand, and the draws became highly suspect. At $800, winning became exceedingly challenging. Whenever I split aces, I ended up with very low cards on each ace while the dealer acquired higher cards.
Other comments:I might have discovered a flaw in their software. I was employing a Martingale strategy with an initial bet of $10, doubling with losses up to $40, before resetting back to a $10 bet after a win or a loss. I intended to play until I accrued a win amounting to $100.
Time added:2019/March/10 21:37:24
Reply:If you are proposing that they are cheating, I will need more evidence than you have provided.
CasinoJackpot city
Game played:Lucky zodiac
User:lorilynn9
Explanation of evidence:I have been a player at Jackpot City for several years. While I have had my fair share of wins and losses as expected, the situation seems to have taken a turn lately. In the last two months, I have spent over $30,000 trying to hit a win, and it feels utterly impossible to win anything! There appears to be casino tampering involved! The bonuses, which are crucial for potentially large payouts, seem to have completely vanished, regardless of bet size. If by chance I do get a bonus after spending thousands, the payout is merely between $5 and $20. I recognized patterns in the games that signaled something was off.
Time added:2019/March/02 03:12:32
Reply:If you are proposing that they are cheating, I will need more evidence than you have provided.
CasinoBrango casino, Casino Extreme
Game played:RTG
User:vdcoolz
Explanation of evidence:My name is Van Doan. I own the account: vdcoolz in both of your casinos. At Extreme, your agent rejected my payout claim, citing a violation of bonus rules due to playing aggressive jackpot games. To clarify, I hadn't played at Extreme for four days, which is frustrating. A couple of hours ago, while waiting for a review of my payout, I accidentally played for 30 seconds on Aztec. According to the discussion with one of your agents four days earlier, I should only be able to withdraw $1,497 while anything exceeding this amount would be forfeited.
Other comments:To the Wizard, I have pointed out that they made an error by stating I violated the rules. I demand to see proof of their evidence, but they have refused to share anything while remaining silent. At Brango Casino, every time I inquire, they tell me that my case is still under review.
Time added:2019/February/23 05:54:33
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Reply:Apologies for the delayed response. We suggest that you begin addressing this matter by filing a complaint in the casino rep section on our affiliated site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps
CasinoKaramba
Game played:Sports
User:Paracraig
Explanation of evidence:I’ve been attempting to withdraw £100 from Karamba and have been requested to provide various forms of identification, including one that is notarized. I had a local solicitor prepare this for me, which I submitted. Now I’m being told that the stamp should be round, and my solicitor's stamp is rectangular. No one at Karamba can explain why it has to be round. I've asked repeatedly for their complaints procedure, but no one provides me with that information.
Time added:2019/February/03 19:45:14
Reply:Apologies for the delayed response. We suggest that you begin addressing this matter by filing a complaint in the casino rep section on our affiliated site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps
CasinoKing Billy casino
Game played:Shaolin spins
User:Erinzee
Explanation of evidence:I deposited $20 and then scored a win of $2,500 while playing Shaolin Spin. I was overjoyed and withdrew my winnings quickly. However, they soon vanished from my account—the $1,000 that briefly showed up disappeared as well, leaving only my original $20 deposit with no trace of my winnings. I quickly reached out to customer support, and their response was to claim that I had violated some rules and, according to their system, I apparently had multiple accounts. I requested proof of this claim as I do not have multiple accounts.
Time added:2019/July/28 01:15:51
Reply:Apologies for the delayed response. We suggest that you begin addressing this matter by filing a complaint in the casino rep section on our affiliated site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps
CasinoPlanet 7
Game played:Slots
User:Kat3333
Explanation of evidence:I submitted all of my request details on May 26, 2019, and here we are on July 9, 2019, and I STILL have not received my payment. I have resubmitted my information in different ways as they requested, yet there is still no resolution! Their customer support is a complete joke with the same scripted responses every time. It takes all the joy out of playing and winning. I will not stop pushing for my payout, but once it arrives, I likely won’t return to any online gaming sites again. Such a hassle!
Time added:2019/July/10 03:23:34
Reply:Apologies for the delayed response. We suggest that you begin addressing this matter by filing a complaint in the casino rep section on our affiliated site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps
CasinoClub player
Game played:Slots
User:Bones1377
Explanation of evidence:I placed a withdrawal request on June 4th, and I'm still being given the run-around. Please, someone assist me in securing my payment.
Time added:2019/July/03 22:56:09
Reply:Apologies for the delayed response. We suggest that you begin addressing this matter by filing a complaint in the casino rep section on our affiliated site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps
CasinoSlots of Vegas and Silver Oaks Casino
Game played:Slot machines
User:w31wart 32. and. w31wart
Explanation of evidence:Both casinos owe me money and it has been over a month since I was informed they sent a payment on June 11, 2019, amounting to $737, minus a $12.50 wiring fee. Now, it’s been six weeks and I still haven't received that $737 from Slotsofvegas.com. They claimed to have sent it to their processor on June 11, 2019, yet as of June 27, 2019, it still hasn’t appeared in my bank account. Silver Oaks owes me withdrawals of $1,000 and $451, and they haven’t even processed those yet; both are from early May.
Time added:2019/June/28 19:23:13
Reply:Apologies for the delayed response. We suggest that you begin addressing this matter by filing a complaint in the casino rep section on our affiliated site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps
CasinoSpin Palace
Game played:NBA
User:Ligang
Explanation of evidence:I put $199 into my account on the website and placed a bet of $157 on Raptor to win the first game, with odds of approximately 1.64. The Raptor emerged victorious, leaving me with an account balance of around $301. This was my initial experience with sports betting.
Time added:2019/June/04 01:39:10
Reply:I apologize for the delay in my response. It seems that you took advantage of the bonus offer, which typically comes with certain wagering requirements. This is a common practice in the industry. Without having all the specifics at hand, I would suggest that you fulfill the $995 betting requirement. Considering it was a $200 bonus, it's actually a decent opportunity.
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