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Complaints

Have you ever felt that you were treated unfairly by a casino, whether it’s online or at a physical location? Sometimes, losses are so unexpected that it feels like there may have been foul play, or that you experienced an extraordinarily rare streak of bad luck. If you firmly believe that you have been wronged or believe that the software wasn't functioning as it should, and you have some evidence to support your claim, we encourage you to share it with us. By submitting your complaint, you allow us to publish it. If we believe your case holds merit, we will assess your evidence thoroughly. Should we find substantial proof of unfair practices, we will attempt to independently verify the results before making any formal allegations.

When providing evidence, we prefer to see concise summaries. For instance, if you have played 500 hands of blackjack and the dealer managed to hit 50 blackjacks while you only hit 10, that’s a clear indication worth mentioning. You're welcome to attach log files as proof. However, simply handing us a log and asking us to analyze it isn't enough. While we can handle the math, you must present a compelling case with statistics instead of adjectives. We believe that if a casino is willing to share log files, it indicates transparency and fairness. If obtaining log files isn't possible, please provide your records or data instead.

Since 1997, the Wizard has been dedicated to holding both online and traditional casinos accountable, exposing unfair operations whenever we encounter them. We invite you to check out our list of blacklist of casinos and software developers we have identified due to their unfair practices. To continue our mission of fostering honesty in the gaming industry, we encourage you to file your complaints here.

Submitted complaints

CasinoReel fortune casino

Game played:All

User:Bradyb

CasinoFree spin Easy Win Slots!

Game played:Same

User:mjp1698@gmail.com

CasinoBovada

Game played:Blackjack--Single Deck & Classic 21

User:cnkrasowski@yahoo.com

Casinoplanet7 oz

Game played:blackjack

User:blackduck53

CasinoIgnition casino

Game played:Classic blackjack cleopatra

User:Hurricane 96

CasinoSafedice

Game played:Bit dice

User:Nicky68

CasinoEzwin288

Game played:918kiss

User:5422

CasinoLucky Creek Casino

Game played:Black Jack

User:marknichols

CasinoJackpot city

Game played:Lucky zodiac

User:lorilynn9

CasinoBrango casino, Casino Extreme

Game played:RTG

User:vdcoolz

CasinoKaramba

Game played:Sports

User:Paracraig

CasinoKing Billy casino

Game played:Shaolin spins

User:Erinzee

CasinoPlanet 7

Game played:Slots

User:Kat3333

CasinoClub player

Game played:Slots

User:Bones1377

CasinoSlots of Vegas and Silver Oaks Casino

Game played:Slot machines

User:w31wart 32. and. w31wart

CasinoSpin Palace

Game played:NBA

User:Ligang