A. General

1. The platform is run by ProgressPlay Ltd (the 'Company'), located at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. The Company is licensed and monitored in Great Britain by the Gambling Commission under account number. 39335 Beware, playing can lead to addiction. Please gamble responsibly.
2. These terms and conditions ('Terms and Conditions') outline your ('You', 'Your', or 'Player') utilization of the online and mobile gaming services provided by the Company. It is crucial that you carefully read these Terms and Conditions in their entirety before accessing the Services. Acknowledge that these Terms and Conditions create a binding agreement between you and the Company.
3. These Terms and Conditions encompass the Company’s privacy policy and the Betting Rules. By accepting these Terms and Conditions, you agree to the privacy policy and the Betting Rules laid out by the Company (Review the Company’s privacy policy by accessing).clicking here and review the Company’s Betting Rules by accessing.clicking here .)

B. Definitions

1. In these Terms and Conditions, the following terminology will have the meanings assigned to them unless stated otherwise:
   • £ – refers to the currency you used to create your Account.
   • "Account\" represents an individual account created solely for the use of playing Games on the Site.
   • "Bet\" indicates a wager made by you on an Event.
   • "Company Network\" represents the official listing of Sites regulated by the United Kingdom Gambling Commission, accessible at. here .
   • "Welcome Bonus\" refers to an offer for new players making their first deposit on the eligible site.
   • "Registration offer\" is a promotion available to new players who register for the first time on the applicable site.
   • "Complaint\" refers to a formal expression of dissatisfaction regarding the provided Services as described in chapter O below.
   • "Dispute\" signifies a complaint that has not been resolved by the Company as outlined in these Terms and Conditions within the specified initial 8 weeks in chapter O.
   • "Event\" corresponds to any occurrence where a Bet can be placed on the Site.
   • "Games\" refers to all games available on the Site, including Events.
   • "Restricted Territories\" denote any areas outside of the United Kingdom.
   • "Services\" encompass the Company’s Games and any other offerings available on the Site.
   • "Site\" includes all websites and/or mobile sites and/or applications owned or operated by the Company.
   • "We\", \"Our\", or \"Us\" denote the Company and/or its subsidiaries, affiliates, employees, directors, officers, agents, suppliers, and contractors.
   • "PSP\" signifies a payment service provider facilitating electronic payments for players.

C. Subordination to the Terms and Conditions and their Binding Nature.

1. By using the Site, registering, or engaging with our Services, you agree to comply with and follow the Terms and Conditions as they may be updated periodically without reservations.
2. The Company reserves the right to modify these Terms and Conditions at any time at its discretion. You will be informed of any amendments before they take effect. Bets placed prior to the updated Terms and Conditions will adhere to the rules in effect at the time of the bet. If you do not agree with these changes, cease using the Site and Services. Should you choose to discontinue usage after an amendment, you have the right to withdraw your available funds and close your Account per these Terms and Conditions.
3. These Terms and Conditions take precedence over any prior agreements regarding the same subject matter and represent the complete and ultimate agreement between you and the Company. By accepting these Terms and Conditions, you affirm that your agreement is based solely on the representations made by the Company in this document.

D. Who is Entitled to Participate

1. To utilize the Services, you must comply with the following conditions:
   • You must be at least eighteen (18) years of age; the Company emphasizes that gambling while underage is illegal.
   • You must possess a valid payment method (or have authorization from the owner of that payment method).
   • You should not violate any local laws or regulations by using the Services. You acknowledge that if you are located in a jurisdiction that prohibits accessing the Services (including but not limited to Restricted Territories), you must refrain from engaging in those activities.
   • You must not be a player or have any association that could influence an Event or Bet outcome.
   • You have not previously self-excluded from an account on the Company Network;
   • You are not registered with Gamstop, the United Kingdom's national online gambling self-exclusion program.
2. The Services are designed solely for players who are permitted by their local laws to engage in online gambling. The Company does not wish to facilitate any violations of applicable law. You confirm and agree to ensure that your use of the Site and/or Services complies with all relevant laws, statutes, and regulations. The availability of the Services should not be construed as an invitation by us to engage with the Services if you are in a location where such activities are legally prohibited (including but not limited to Restricted Territories) or where the Company has chosen not to offer Services. The onus is on you to ensure that your access and use of the Site and/or Services is lawful in your location. We make no assurances regarding the legality of the Services, the Site, or any individual’s participation through this Site and do not bear responsibility for any unlawful use of the Site by you. You must ensure compliance with all applicable laws before registering or utilizing any Services through this Site. We recommend consulting with legal counsel regarding the legality of your engagement with the Site and/or Services.
3. Employees, directors, and officers of the Company, as well as their families, affiliates, or subsidiaries, along with anyone connected, directly or indirectly, to the Company’s computer systems or security protocols, and anyone involved in the operation of this Site (including advertising, promotions, fulfillment agencies, insurance providers, legal advisors, webmasters, web suppliers, and their family members) are prohibited from engaging in any of the Services. For clarity, anyone barred from participation cannot claim any prizes associated with the Site, and the Company reserves the right to suspend their Account (including freezing any deposited funds) and invalidate all bonuses, winnings, and bonus payouts in the Account.

E. Account Registration

1. If you wish to take part in the Services, you must first register and create an Account on the Site.
2. The Company will carefully assess the information, details, and documents you provide as part of our customer verification process, commonly referred to as 'know your customer'. Additionally, the Company may conduct further verification if certain conditions arise, such as a high fraud risk score, suspicious information, a significant number of deposits, varied IP addresses being used to access the Account, unusual gameplay, or based on your legal jurisdiction.
3. You are solely responsible for ensuring the confidentiality of your Identification Details and must not share them with anyone else. You will bear full responsibility for any unauthorized use of your Identification Details, and if you misplace or lose them for reasons not related to the Company’s actions, the Company will not be liable for any losses that arise from this situation.
4. You may only hold a single Account on this Site. If you (i) register more than one Account; (ii) a member of your immediate family opens another Account; or (iii) anyone in your household creates another Account, the Company reserves the right to freeze or terminate any of your Accounts at its discretion. In such situations, the Company may cancel any bonuses or winnings associated with those Accounts and may return all funds deposited within them. It is not the Company’s responsibility to monitor or prevent the creation of multiple Accounts.
5. The Company holds the right to refuse the opening of an Account or to close an existing Account without providing any explanation. However, the Company will still respect any existing contractual agreements.
6. By registering for an Account, you confirm that the registration is completed personally by you, without the involvement of any third party.
7. By creating an Account, you confirm, guarantee, and agree that (a) all the information you provide during registration is accurate and complete, and you will update it promptly if there are any changes; (b) your Account is exclusively for your personal use and must not be used by anyone else; (c) any funds you deposit will be exclusively for playing Games and/or utilizing the Services; (d) the Company is not a bank and no interest will be earned on the funds in your Account; (e) you are in a sound state of mind and capable of managing your actions; (f) it is your duty to read and comprehend the rules and procedures of the Games, and you fully understand these policies; (g) you recognize that participating in the Games involves the risk of losing your wagered funds; (h) you agree to work with the Company and provide all requested documents truthfully and comprehensively; (i) you have confirmed that using the Services complies with all applicable laws and regulations; (j) you are responsible for any taxes or governmental fees associated with your use of the Site, including any winnings; (k) you will engage with the Services honestly and fairly; (l) you will be fully accountable for any losses incurred from your betting activities on the Site; (m) the Company may at its discretion determine whether to open, maintain, or close your Account as stated, including possibly suspending your Account and revoking any bonuses won if you breach these Terms and Conditions; (n) you are solely in charge of keeping your Account details, including your username and password, confidential, and all actions taken while logged into your Account will be attributed to you; (o) you will report any suspicious unauthorized activity regarding your Account to the Company immediately; (p) you will not initiate chargebacks or deny any payments made related to the Services, and you agree to reimburse any losses incurred by the Company due to such actions, ensuring prompt payment of any amounts owed; and (q) you will indemnify the Company against any claims, liabilities, damages, or losses arising from your breach of these Terms and Conditions and from any unauthorized use of the Site.
8. Furthermore, you also confirm and agree that (a) you will not misuse your Account or allow unauthorized parties to use it for prohibited activities or irregular gaming behavior; (b) if you engage in any prohibited actions, the Company reserves the right to disclose your information to the relevant authorities and to suspend your Account, freezing all deposited funds and nullifying any bonuses or winnings; (c) all funds you deposit are not associated with any illicit activities; (d) you accept full responsibility for any penalties or damages resulting from your own prohibited actions and will compensate the Company accordingly; (e) you have no history of having an Account that the Company has previously terminated or suspended; (f) the payment methods you have provided are truly yours, and you have permission to use these methods for wagers; (g) the Company is not required to verify any consents regarding the payment methods you utilize; (h) you confirm you are not suffering from a gambling addiction; (i) you have not self-excluded from any other account within the Company Network; and (j) you are not on the UK's national online gambling self-exclusion registry known as Gamstop.
9. Before you can (i) deposit money, (ii) place bets using your own funds, bonus funds, or any free bets, or (iii) access any free-to-play games, your account must be verified for age and identification. You may need to present one or several documents to verify your identity, address, and date of birth to the Company. free spins For identity verification, you will need to submit a valid photo ID, such as a passport, driver's license, or national ID card. The document must clearly show your name, photo, and signature. In some instances, you may be asked to have your documents certified by a qualified notary or solicitor.
   • To verify your address, you can provide a recent utility bill or bank statement dated within the last three months that includes your full name and your address as registered on your Account.
   • The Company will not require any documentation beyond what is described in Section E Clause 9 for verification; however, if the Company has reasonable grounds to believe additional information is needed to meet regulatory guidelines, such as Anti-Money Laundering requirements, it may ask for certified copies of identity and address verification or other documents demonstrating the Source of Funds or Source of Wealth.
10. Notwithstanding any other clauses in these Terms and Conditions, if the Company determines that you are involved in or have attempted to conduct Prohibited Actions or irregular gameplay, your Account will be terminated, and all funds in it, except for un-staked deposits, will be confiscated. This right will also extend to any other Accounts you may have within the Company’s Network. The Company reserves the right to inform relevant authorities and regulators about your activities as necessary.

F. Prohibited Actions

1. ‘Prohibited Actions’ refer to illegal, unethical, or deceptive practices, which may include, but are not limited to:
2. Utilizing devices or software such as robots or artificial intelligence to gain an unfair advantage;
   • Collusion between Players;
   • Buying, selling, or transferring Accounts with other players;
   • Transferring funds between player Accounts;
   • Manipulating game outcomes or influencing bets contrary to regulations, or attempting to hack into the Site;
   • Deliberately disconnecting from games while actively participating on the Site;
   • Anyone who wishes to take part in the Services must first create an Account on the Site by completing the registration process.
   • As part of our obligation to understand our customers better, the Company will assess the information and documents you provide. In certain situations, such as when there are concerns about fraud, suspicious information, numerous deposits from various IP addresses, unusual gaming behavior, or your location, the Company may conduct more in-depth verification.
   • It is entirely your responsibility to keep your Identification Details confidential and to ensure they are not shared with anyone else. You take on full responsibility for any unauthorized actions taken using your Identification Details, and should you misplace, forget, or lose them due to anything other than a mistake on the Company’s part, the Company will not be liable for any resulting losses, whether direct or indirect.
   • You are permitted to maintain only one Account on this Site. If you (i) create or open multiple Accounts, (ii) if any member of your immediate family establishes another Account, or (iii) if anyone living in your household opens a new account, the Company reserves the right to block or terminate any or all of your Accounts as it sees fit. In such cases, the Company may invalidate any bonuses, winnings, and bonus winnings associated with those Accounts and will return the funds you deposited. The Company has no responsibility to monitor or prevent the creation of multiple accounts.
   • The Company retains the right to refuse to create an Account or to close any existing Account without giving any reason, although it will honor any existing contractual obligations.
   • You agree that you personally completed the registration for your Account and that no third party was involved in this process.
   • By setting up an Account, you affirmatively state that (a) the information you provided during registration is accurate and reflects your current situation, and that you will promptly update this information if it changes, (b) your Account is intended solely for your own use and must not be shared with others, (c) the funds deposited into your Account are exclusively for playing the Games or utilizing the Services, (d) the Company is not a bank, therefore any funds deposited will not earn interest or any other benefits, (e) you are in a sound state of mind and can take responsibility for your actions, (f) you acknowledge that it is your duty to read and understand the rules of the Games and that you fully comprehend them, (g) you recognize that engaging with the Games comes with a risk of losing your wagered funds, (h) you agree to cooperate with the Company by providing all requested documents truthfully and completely, (i) you have confirmed that using the Services is legal in your jurisdiction, (j) you will bear responsibility for any tax obligations resulting from your use of the Site, (k) you will act in good faith towards the Company and others using the Services, (l) you accept full responsibility for any losses incurred from betting on the Site and playing the Games, (m) the Company has the discretion to decide whether to open, maintain, or close your Account (while respecting existing commitments), as well as suspend your Account and cancel all bonuses, winnings, and bonus winnings if you violate any Terms and Conditions, (n) you are responsible for keeping your Account information private (including your username and password), and are liable for all actions taken in connection with your Account by anyone who accesses it using your information; such actions will be considered your doing, (o) you will promptly report any unauthorized use of your Account to the Company, (p) you shall not initiate chargebacks or disputes regarding any payments linked to the Services, and will reimburse us for any damages incurred due to such actions; additionally, you will quickly settle any debts you owe to us, and (q) you agree to indemnify us and protect us from all claims, liabilities, damages, losses, costs, and expenses, including legal fees, that arise from your breach of these Terms and Conditions or any other liabilities related to your use of the Site or unauthorized access by third parties.
3. Furthermore, you also affirm that (a) neither you nor any third party will use your Account for any activities deemed prohibited or engage in any irregular gameplay behaviors, (b) if you commit any prohibited actions, the Company is entitled to disclose your information to relevant authorities and may freeze your Account (including all deposited funds) and annul any bonuses, winnings, or bonus winnings, (c) all money you deposit into your Account is fully legal and originates from legitimate sources, (d) you are completely accountable for any losses or damages caused by your prohibited activities and agree to indemnify the Company for such occurrences, (e) you have not had a previously terminated or suspended Account with the Company, (f) all payment methods you registered with the Company are either yours or that you have authorization to use them without infringing on others' rights, and (g) the Company is not responsible for verifying any permissions of the payment method owner that you utilize, and (h) you have disclosed no addiction to gambling to the Company, (i) you have not voluntarily excluded yourself from any other account within the Company's Network, (j) you are not enrolled in the national self-exclusion program for online gambling in the UK, known as Gamstop.
   • Your account must undergo identity and age verification before you can (i) deposit any funds, (ii) place bets with your own money, bonuses, or utilize free bets, or (iii) access any free-to-play games. You may be required to present one or several of the following documents (or potentially others not mentioned here) to confirm your name, address, and date of birth:
   • Proof of Identification: To process your initial deposit, a valid photo ID is necessary. Acceptable documents include a valid passport, driver's license, or national ID card, which must clearly display your name, photo, and signature. In certain cases, you might be asked to get your documents notarized or certified to affirm their authenticity.
   • Proof of Address: This can include recent utility bills or bank statements that verify your name and address, dated no more than three months prior to submission.
   • The Company won’t request any additional documentation beyond what is outlined in Section E Clause 9 for verification. However, if deemed necessary to comply with regulatory requirements, such as Anti-Money Laundering laws or to validate previously submitted documents, the Company may require you to provide further documentation, such as certified copies proving your identity and address or documentation verifying your Source of Funds or Source of Wealth.
   • In addition to any other provisions outlined in these Terms and Conditions, should the Company discover that you are involved in prohibited activities or displaying unusual gameplay patterns, or have attempted to do so, your Account may be closed, and all funds within will be withheld, seized, and confiscated, with the exception of un-staked deposits, which will be returned. The Company reserves the right to apply these measures to any other Accounts you may hold within the Company Network. Additionally, the Company will share information regarding your activities with the appropriate authorities and regulatory bodies.
   • "Prohibited Actions\" denote any illegal, unlawful, fraud-related, or inappropriate behaviors, which may include but are not limited to:
   • Utilizing devices or software, including robots and/or artificial intelligence;
   • Buying, selling, or transferring Accounts among players;
   • Transferring funds between Players’ Accounts;
   • On roulette Engaging in match-fixing or otherwise attempting to manipulate an event or the outcome of a bet in violation of applicable laws and/or event rules, including unauthorized access attempts to the Site;
   • On baccarat Intentionally disconnecting during gameplay while using the Site;
   • Individuals who express an interest in utilizing the Services must complete the registration process and create an Account on the website.
   • The Company will assess the information, documents, and details you provide as part of our identity verification process. Additionally, further checks may be conducted under special circumstances, such as having a high fraud score, providing suspicious information, making a large number of deposits, accessing the account from multiple IP addresses, demonstrating unusual gaming behavior, and considering your geographical location.
   • You are entirely responsible for keeping your Identification Details secure and confidential, and you must not share them with anyone else. Any unauthorized use of your Identification Details is your responsibility, and you will be held accountable for the consequences that arise from such use. If you misplace, forget, or lose your Identification Details due to reasons unrelated to the Company's fault, the Company will not be liable for any direct or indirect losses that may follow.
   • Martingale betting strategies;
   • You are permitted to maintain a single Account on this Site. Should you (i) create multiple Accounts at this Site, (ii) have a family member open another Account on your behalf, or (iii) allow someone in your household to create an Account, the Company reserves the right to block or close any or all of your Accounts at its discretion. In such cases, the Company may cancel any bonuses and winnings in the Accounts and refund all funds deposited. The Company will not take any action to prevent the creation of multiple accounts.
   • The Company may choose not to open a new Account or to close an already existing one at its discretion and without the need to provide reasons. However, any existing contractual agreements will still be honored.

G. Account Operation

1. You declare that the registration process for your Account was completed solely by you and not by any external parties.
2. By creating an Account, you affirm that (a) the information you provide during registration is accurate and truthful, and that you will promptly update it if anything changes, (b) the Account is intended for your individual use and must not be accessed by others, (c) funds you deposit are solely for participating in Games and/or using Services, (d) the Company does not function as a financial establishment and any funds in your Account will not earn interest, (e) you are of sound mind and are capable of making responsible decisions, (f) it is your duty to read and comprehend the rules and processes of the Games, (g) you recognize that engaging in the Games involves a risk of losing the money you wager, (h) you will assist the Company and provide accurate and full information as required, (i) you have confirmed that using the Services does not breach any relevant laws or regulations applicable to you, (j) you are entirely responsible for reporting and paying any taxes or levies that may arise from using the Site, including any winnings, (k) you will engage with the Services in good faith toward the Company and other users, (l) all losses resulting from your betting activity at the Site and playing the Games will be your responsibility, (m) the Company holds the authority to decide on the opening, retention, and closure of your Account while honoring existing contractual commitments, including suspending your Account and annulling any bonuses and winnings if you violate any Terms and Conditions, (n) you are solely accountable for maintaining the confidentiality of your Account information (including your username and password) and for actions taken in connection to your Account by anyone accessing it with your credentials, which will be regarded as your own actions, (o) you will promptly inform the Company if you suspect any unauthorized access to your Account, (p) you will not dispute or reverse any payment made regarding the Services, and you must reimburse the Company for any losses incurred due to such actions, ensuring that you settle all debts to the Company swiftly, and (q) you will protect the Company from any and all claims, liabilities, losses, damages, costs, and expenses, including legal fees, resulting from your breach of these Terms and Conditions or any unauthorized use of the Site by others. Additionally, you confirm that (a) you will refrain from using your Account or permitting any third party to use it for any Prohibited Actions and refrain from exhibiting any Irregular Playing Patterns, (b) if you engage in any Prohibited Actions, the Company has the right to share your information with the relevant authorities and suspend your Account (including freezing any deposited funds) while voiding all bonuses and winnings, (c) all funds you deposit into your Account were sourced legally and do not originate from any illegal activity, (d) you will be liable for any losses that arise from your engagement in Prohibited Actions and must indemnify the Company against such losses, (e) you have never had an Account that was terminated or suspended by the Company, (f) the payment methods (like credit cards, debit cards, e-wallets, etc.) used for your Account are registered in your name or you have received full consent from the payment method's owner to use their method for placing wagers on the Site, (g) the Company is not responsible for verifying the consent given to you by the payment method's proprietor, (h) you have not informed the Company of any gambling addiction, (i) you have not previously excluded yourself from any other accounts within the Company Network, (j) you are not part of the United Kingdom’s national online gambling self-exclusion scheme known as Gamstop. Your account must undergo verification for identification and age before you are allowed to (i) deposit money, (ii) engage in gambling activities with your own funds, bonus funds, or via any free bets, or (iii) access any complimentary games. You may be required to present one or more of the following documents (or other documents not listed here) to verify your name, address, and date of birth:
3. Proof of Identity: To complete your initial deposit, you must provide a valid photo ID. Acceptable forms of ID include a valid passport, driver's license, or national ID card. The copy submitted must clearly display your name, photograph, and signature. In some instances, you may need to have these documents notarized for verification. Additionally, you confirm that (a) you will refrain from using your Account or permitting any third party to use it for any Prohibited Actions and refrain from exhibiting any Irregular Playing Patterns, (b) if you engage in any Prohibited Actions, the Company has the right to share your information with the relevant authorities and suspend your Account (including freezing any deposited funds) while voiding all bonuses and winnings, (c) all funds you deposit into your Account were sourced legally and do not originate from any illegal activity, (d) you will be liable for any losses that arise from your engagement in Prohibited Actions and must indemnify the Company against such losses, (e) you have never had an Account that was terminated or suspended by the Company, (f) the payment methods (like credit cards, debit cards, e-wallets, etc.) used for your Account are registered in your name or you have received full consent from the payment method's owner to use their method for placing wagers on the Site, (g) the Company is not responsible for verifying the consent given to you by the payment method's proprietor, (h) you have not informed the Company of any gambling addiction, (i) you have not previously excluded yourself from any other accounts within the Company Network, (j) you are not part of the United Kingdom’s national online gambling self-exclusion scheme known as Gamstop. ,
4. Proof of Address: Acceptable documents for this include a utility bill or bank statement no older than 3 months that clearly shows your name and address as they appear in your Account.
5. While the Company will not demand any documents beyond those mentioned in Section E Clause 9 for verification, it may request additional materials to comply with regulatory requirements such as Anti-Money Laundering laws or confirm the authenticity of submitted documents. This may include certified versions of your proof of identity and address or any other documents demonstrating your Source of Funds or Source of Wealth.
6. Not limiting any other provisions in these Terms and Conditions, if the Company determines that you are engaging in Prohibited Actions and/or Irregular Playing Patterns or attempting to do so, your Account may be closed, and all funds (apart from un-staked deposits, which will be refunded) may be withheld, seized, or confiscated. The Company reserves the right to enact these measures across any other Accounts you hold within the Company Network, including notifying relevant authorities and regulators, financial institutions, and others about your activities and details.
7. "Prohibited Actions\" refer to any illegal, unlawful, fraudulent, or other improper activities, including but not limited to:
8. Utilizing tools and software such as bots and/or artificial intelligence;
9. The RTP Buying, selling, or transferring Accounts between players;

H. Deposit and Withdrawals

1. Transferring funds between Players’ Accounts;
2. Manipulating event outcomes or influencing bets contrary to applicable laws and rules, including hacking the Site or attempting unauthorized access;
3. Deliberately disconnecting from a game while playing on the Site.
4. Unauthorized access, attempts to hack into, or efforts to bypass the Company's systems are strictly prohibited. This includes, but is not limited to, modifying registration data or providing false, misleading, or incomplete personal and payment information. This also encompasses the use of virtual private networks;
5. Any funds that originate from illegal activities, or any involvement in actions related to money laundering, such as using stolen money, are considered unacceptable;
6. Exploiting the system or unfairly benefiting at the expense of other players or the Company is not tolerated;
7. Submitting incorrect or fraudulent documentation is strictly forbidden;
8. If the Company suspects that you are abusing its bonuses to gain an unfair advantage, such as through practices outlined in Section F, Clause 3 titled ‘Irregular Play Patterns’, or engaging in any other dishonest activity regarding promotional offers, penalties will follow;
9. Engaging in deceitful practices to exploit bonuses can include but is not limited to: (i) creating multiple similar accounts to repeatedly claim bonuses, depositing only when promotions occur, or opening numerous accounts within the Company's Network, (ii) solely participating in free games repeatedly, or (iii) repeatedly depositing, withdrawing, and re-depositing to take advantage of bonuses tied to deposits.
10. The term 'Irregular Playing Patterns' refers to specific betting behaviors, which include:
11. Making bets that have equal, negligible, or minimal margins, as well as executing hedge betting;
12. Placing single or multiple bets that are fifty percent or more of a bonus amount on any individual game, hand, or round;
13. Increasing your balance and simultaneously changing your betting habits or game types to satisfy betting requirements, such as altering bet sizes and structures;
14. Wagering significantly large amounts resulting in considerable earnings, then reducing your betting size by 65% or more compared to your previous average;
15. Retaining real money funds while an ongoing game round is still active, in order to utilize bonus funds before completing the real-money part of the game;
16. Delaying game rounds in any way to deplete your real money balance before using any bonuses, including Free Spins or Free Bets;
17. Utilizing your bonus balance to strategically enhance game value, then cashing out the accrued value using your real money after losing the bonus funds;
    • Making substantial bets and quickly afterward decreasing your stakes to meet the required wagering conditions;
    • Switching from low-stake games to high-stake games right after a significant win, aiming to fulfill the wagering criteria;
    • In specific instances involving betting patterns such as: (a) covering more than 24 of the 37 numbers available, (b) wagering on both red and black outcomes, (c) betting on both odds and evens, (d) wagering on the ranges 1-18 or 19-36 (inclusive), (e) placing bets on all three table columns, (f) betting across all three dozens;
    • Simultaneously wagering on both the player and banker outcomes during a single round;
18. Using promotional bonuses as part of a larger group or syndicate of players;
19. When an account or a set of accounts is used strategically to secure advantages at the expense of other players or engage in dishonest practices, like cheating or colluding in gameplay;
20. Using bonus funds to pile up in-game value, losing the bonus, and cashing out built value through a second deposit;
21. Making significant bets with your real money on low odds while placing high odds wagers utilizing your bonus funds; and/or Click here
22. Making a single bet or wager that exceeds 25% of your initial deposit. Additionally, you confirm that (a) you will refrain from using your Account or permitting any third party to use it for any Prohibited Actions and refrain from exhibiting any Irregular Playing Patterns, (b) if you engage in any Prohibited Actions, the Company has the right to share your information with the relevant authorities and suspend your Account (including freezing any deposited funds) while voiding all bonuses and winnings, (c) all funds you deposit into your Account were sourced legally and do not originate from any illegal activity, (d) you will be liable for any losses that arise from your engagement in Prohibited Actions and must indemnify the Company against such losses, (e) you have never had an Account that was terminated or suspended by the Company, (f) the payment methods (like credit cards, debit cards, e-wallets, etc.) used for your Account are registered in your name or you have received full consent from the payment method's owner to use their method for placing wagers on the Site, (g) the Company is not responsible for verifying the consent given to you by the payment method's proprietor, (h) you have not informed the Company of any gambling addiction, (i) you have not previously excluded yourself from any other accounts within the Company Network, (j) you are not part of the United Kingdom’s national online gambling self-exclusion scheme known as Gamstop. .

An account that is inactive for a period of at least 12 months will be marked as Dormant. If this occurs, the Company will attempt to return your funds before applying any charges and will send you a reminder 30 days prior to the initiation of such fees. The monthly fee for maintaining your dormant account is £5, and this may diminish your balance to zero.

1. You can request to close your account at any time by emailing the Company’s customer support at https://www.gamblersanonymous.org.uk/ , http://www.gamcare.org.uk/ customersupport@instantgamesupport.com
2. , and a member of the customer support team will reach out to assist you with this request.
3. The standard presentation of user history provided by the Company only displays a portion of your gaming activity; if you desire a complete account of your game history, please contact customer support at the Company. Once you have placed a bet, it is final and cannot be amended or canceled. .
4. Bets that are placed after an event has started (with exceptions for in-play betting) or after the outcome of the bet is already known are deemed invalid. In such cases, the total bet amount will be refunded to you. www.cyberpatrol.com or www.gamblock.com
5. The Company may, at its discretion, offer a cash-out function for certain bets on selected events. If this option is available, it allows you to withdraw part or all of your bet before the event concludes. The amount returned through this feature will fluctuate during the event and is determined solely by the Company. There is no obligation to offer cash-out options for every event or bet, and this feature may be rescinded without prior notice. Additionally, you confirm that (a) you will refrain from using your Account or permitting any third party to use it for any Prohibited Actions and refrain from exhibiting any Irregular Playing Patterns, (b) if you engage in any Prohibited Actions, the Company has the right to share your information with the relevant authorities and suspend your Account (including freezing any deposited funds) while voiding all bonuses and winnings, (c) all funds you deposit into your Account were sourced legally and do not originate from any illegal activity, (d) you will be liable for any losses that arise from your engagement in Prohibited Actions and must indemnify the Company against such losses, (e) you have never had an Account that was terminated or suspended by the Company, (f) the payment methods (like credit cards, debit cards, e-wallets, etc.) used for your Account are registered in your name or you have received full consent from the payment method's owner to use their method for placing wagers on the Site, (g) the Company is not responsible for verifying the consent given to you by the payment method's proprietor, (h) you have not informed the Company of any gambling addiction, (i) you have not previously excluded yourself from any other accounts within the Company Network, (j) you are not part of the United Kingdom’s national online gambling self-exclusion scheme known as Gamstop. The Company verifies bet results based on the official outcomes published by the governing bodies overseeing the events or alternative sources. In the case of discrepancies between these sources, the Company has the authority to establish the official outcome. If the result cannot be determined, the bet will be declared void, and your wager will be returned.
6. In accordance with Section G, Clause 13, the Company will publish final bet results on its website, and if applicable, winnings will be credited to your account within 72 hours of result publication. If there is a dispute between the results shown on the website and those recorded in the Company’s system (or those operated by its affiliates), the latter will take precedence.
7. Details for each game can be accessed via the information icon visible on each game's page.
8. It is illegal to fund your account with money derived from unlawful sources, and you agree not to do so. Furthermore, you acknowledge that the Company is obligated to scrutinize all transactions to prevent issues related to money laundering and counter-terrorism financing, reporting any suspicious activities to the appropriate authorities.
9. Your account will only be credited with deposits once they have received confirmation from both the Company and relevant payment service providers (PSPs). Until confirmation is achieved, your account balance will not reflect the deposit. The Company does not extend credit and does not facilitate or arrange credit transactions.
   1. To clarify, you cannot use credit cards, under any circumstances, to fund your account, including through credit cards linked to an e-wallet or online payment platform.
   2. Be aware that the Company implements specific deposit limits at its discretion, based on various assessments and checks. These limits may change over time and depend on different factors associated with each customer and their deposits; for example, Paysafecard limits can range from £10 to £700 for each deposit on a site.
   3. You are responsible for promptly notifying the Company in case of a lost or stolen payment method or any updates to your payment method; failure to do so could lead to losses, which you will bear entirely. The Company will not be held accountable for any such losses.
   4. Transferring funds between your account and other players, or receiving funds from other players, is not permitted, nor are you allowed to buy, sell, or exchange accounts with others.
      As mandated by the Gambling Commission, the Company must inform you about the status of the funds held on your behalf and the protection extent in case of insolvency. Customer funds are kept in separate bank accounts, segregated from the Company funds, as prescribed by regulatory obligations. However, these funds are not safeguarded in the event of insolvency. This satisfies the Gambling Commission’s requirements for customer fund segregation at the level of non-protected segregation. For further details, please click here – Protection of customer funds.
10. You have the right to withdraw your real money balance (which comprises both your deposits and any winnings generated from those deposits) at any time, with the exception of circumstances necessary to fulfill general regulatory requirements.
11. Before making any withdrawals, you are required to have at least one successful deposit.

J. Bonus Policy

When you submit a withdrawal request, the amount will be sent back to the payment method(s) you used for your initial deposit.

1. If the payment method you used for depositing is not available for withdrawals due to restrictions by a third party's policy or technical issues, the withdrawal will be processed through another payment method that is accessible to you. The Company may require relevant verification in its own discretion.
2. If you have outstanding deposits, the Company reserves the right to delay or suspend withdrawal transactions until all deposits are received and verified.
3. Unauthorized access, attempts to penetrate, or methods used to bypass the Company's systems are strictly prohibited. This includes, but is not limited to, modifying registration details, not providing necessary information, or submitting false or incomplete personal and payment data to the Company, as well as utilizing a virtual private network connection to conceal one’s identity.
4. If the funds you use are derived from illegal activities or if you have been or might be involved in actions associated with money laundering, which includes benefitting from the outcomes of criminal enterprises, such behavior is prohibited.
5. Engaging in any form of exploitation to gain advantages that negatively impact other players or the Company is forbidden.
6. Submitting incorrect or illegitimate documentation is not allowed.
7. The Company reserves the right to act upon any reasonable suspicion that you are misusing bonuses in a manner that limits losses, as more fully explained in Section F Clause 3, ‘Irregular Play Patterns’. This also includes any dishonest actions regarding bonus promotions available on the Company’s websites.
8. Dishonestly benefiting from our bonus offerings is considered fraud, and this includes but is not limited to: (i) creating multiple indistinguishable accounts to repeatedly receive bonuses on any website, only depositing funds during promotional periods, or operating several accounts across the Company's network; (ii) solely playing free games; or (iii) demonstrating repetitive cycles of deposits and withdrawals solely to exploit deposit-related bonuses. video poker The term \"Irregular Playing Patterns\" encompasses the following behaviors:
9. The Games in the list (available here Making equal, minimal, or low-margin bets, also known as hedge betting.
10. Accumulating a balance and significantly altering playing behaviors, including the size of bets, types of games played, and betting strategies to meet wagering requirements.
11. Placing substantial bets that yield significant winnings followed by decreasing the size of bets by 65% or more from the previous average size.
12. Holding real money in any unfinished game situation with the intent of utilizing bonus funds before concluding real-money gameplay.
13. Delaying any rounds in a game to later points in time to use real money balances first, then employing bonuses of any nature afterward (this includes Free Spins and Free Bets).
14. Using bonus funds to enhance in-game values, losing the bonus, and later cashing out on the accrued value with real money.
15. Making high-value bets and then sharply reducing them to satisfy wagering requirements.
16. Switching from lower stake games to higher stake ones following a significant win to align with wagering conditions.
17. This includes scenarios where (a) covering 24 or more out of 37 available numbers; (b) betting on both red and black; (c) wagering on even and odd numbers; (d) betting on ranges of 1-18 or 19-36 (inclusive); (e) covering all three table layout columns; (f) betting across all three dozens.
18. Simultaneously wagering on both banker and player in the same round is prohibited.
19. Free money bonus
    • Taking advantage of bonus offers in a collective manner with a group of players is not allowed.
    • If an account or a group of accounts is found to be operating systematically to create an unfair advantage over other players or to commit any form of deceitful actions against other players or the Company, such as cheating techniques or playing in collaboration, it will lead to penalties.
    • The Bingo Placing bets with the bonus feature while using bonus money to enhance value and subsequently cashing out that value with a second deposit after losing the bonus is restricted.
    • Betting almost all or a significant part of your real money on low odds while simultaneously placing bets with high odds using bonus funds is not permitted.
20. Free Spins
    • You cannot place more than 25% of your initial deposit in a single wager or bet.
    • If your account remains inactive for a period exceeding 12 months, it will be deemed Dormant. Once classified as Dormant, the Company will attempt to return your funds prior to imposing any fees. You will be notified 30 days in advance regarding any charges that will take effect. The monthly fee reflects the administrative costs incurred to maintain your account, set at £5. Consequently, this fee could reduce your balance to zero.
    • At any moment, you may request the closure of your account through an email to the Company’s customer support at
    • customersupport@instantgamesupport.com
    • , and you will receive a response from customer support to help process your request.
    • The standard user transaction history provided by the Company does not encompass the entirety of your game activity. Should you desire a full account of your game history, please reach out to the Company’s customer support at
21. Free Bets
    • Once you have placed a bet, it is not possible to amend or withdraw the bet.
    • Any bet made after an event has started, except for in-play bets, or any bet placed once the outcome is known, is deemed invalid and does not qualify for any winnings; in such situations, the bet amount will be refunded.
    • The Company may, at its discretion, introduce a cash-out option for specific bets on selected events. If available, this feature allows you to withdraw part or all of your wager ahead of the event's conclusion. The amount returned through this cash-out option may fluctuate throughout the event and is determined solely by the Company. There is no obligation to offer a cash-out to any event or bet, and the Company may remove this feature at any time without prior notification.
    • The confirmation of bet results is conducted by the Company in alignment with the official outcomes as published by the governing authorities overseeing the events or through alternative reliable sources of information. In the event of discrepancies between official results and other informational sources, the Company will decide the outcome of the bet. If the Company cannot determine the result, the bet will become void, and your stake will be returned.
    • As outlined in Section G, Clause 13, the Company will post the results of bets on its website, and any winnings (if applicable) will be credited to your account within 72 hours of the result becoming public. If there is any inconsistency between results published on the site and those recorded in the Company’s systems or those operated on behalf of the Company by third parties, the latter will take precedence.
22. Free Tickets
    • Information on each game can be accessed via the information icon located on each respective game page.
    • It is illegal to make deposits into your account from any sources derived from illicit activities, and you agree not to engage in such transactions. In addition, you acknowledge that the Company will monitor all financial activities to ensure compliance with anti-money laundering regulations and will report any questionable transactions to the appropriate authorities.
    • Your account will be credited with the deposit amount only after the Company and the respective payment service provider have confirmed it; until confirmation is received, the deposit will not contribute to your account balance. The Company does not engage in credit issuance or facilitate the provision of credit in any manner.
23. Rewards
    • For clarity, using credit cards to fund your account is strictly prohibited, including through any credit card linked to an e-wallet or online payment service.
    • Please be aware that the Company places certain restrictions on deposits, which are determined at its discretion and can change based on various assessments and verifications. These limitations may vary over time depending on individual customer situations; for example, with Paysafecard – deposits can range from £10 to £700 per site.
    • It is your responsibility to promptly inform the Company in the event that a payment method is lost or stolen, or if there are any changes to your payment method. Any losses or damages resulting from your failure to communicate such changes will be solely your responsibility, and the Company will not be accountable for any resulting issues.
    • You are prohibited from transferring funds to or receiving money from other players, or engaging in any transaction involving buying, selling, or transferring accounts with others.
    • The Company is mandated by its license from the Gambling Commission to inform you regarding the management of funds held on your behalf and the degree of protection offered in instances of insolvency. Client funds are maintained in a separate bank account to ensure segregation from the Company's own financial assets, adhering to regulatory requirements. These funds are not protected in the case of insolvency, meeting the Gambling Commission's criteria for non-protective segregation. Additional information is available by clicking here – Protection of customer funds.
    • You retain the right to withdraw your real money balance, which includes both your deposit and any winnings resulting from it, at any time, provided there are no overarching regulatory obligations to consider.
    • Before you can make any withdrawals, you must first complete at least one successful deposit.
    • Upon your withdrawal request, the designated funds will be sent back to the payment method(s) you initially used for your deposit.

K. Bingo

1. We offer few versions of Bingo rooms:
   • If the payment method utilized for your deposit becomes unavailable for withdrawals due to restrictions imposed by a third-party or for technical reasons, the Company will process the withdrawal using an alternative available payment method. The Company may require relevant verification at its discretion.
   • Should there be any pending deposits, the Company reserves the right to delay or withhold withdrawals until all deposits have been received and verified.
   • Unauthorized access to or attempts to infiltrate the Company’s digital infrastructure is strictly prohibited. This includes tampering with registration information or providing misleading, false, or incomplete personal or payment details to the Company. Additionally, attempting to use a virtual private network to hide such actions is also forbidden.
   • You are prohibited from using funds derived from illegal activities or engaging in actions that could be associated with money laundering, which includes utilizing the proceeds of criminal activities.
2. Any form of exploitation that gives you an unfair advantage while putting other players or the Company at a disadvantage is strictly forbidden.
3. Submitting false or invalid documentation when requested is not allowed.
4. If the Company has reasonable grounds to suspect that you have taken unfair advantage of its promotional bonuses—specifically detailed in Section F Clause 3 regarding 'Unusual Play Patterns'—or engaged in any other dishonest behavior regarding bonuses offered on any Company-owned or operated site, it may take action.
5. Unfairly exploiting bonus offers includes, but isn't limited to: (i) creating multiple accounts that are indistinguishable from one another to repeatedly claim bonuses on any site, only depositing during promotional periods, or opening several accounts across the Company's network; (ii) solely playing free games; or (iii) repeatedly depositing and cashing out in a manner that seems aimed exclusively at obtaining a bonus associated with deposits.
6. 'Unusual Playing Patterns' encompass the following behaviors:
7. Placing bets that have equal, zero, or minimal margins, or using hedge betting strategies.
8. Placing single or multiple wagers that equal fifty percent or more of a bonus on a particular game, hand, bet, or round.
9. Changing your gameplay strategy significantly to build credit, for instance, altering the size of your bets, the types of games played, or the structure of your wagers to satisfy wagering requirements.

Making significant wagers that yield large profits, only to afterward reduce the size of your bets by 65% or more relative to your previous average.

1. Holding real money in incomplete rounds of a game with the intent of utilizing bonus funds before finishing real money play.
2. Postponing game rounds to first clear your real money balance, then using any bonuses to subsequently play.
3. Utilizing bonus funds to increase in-game value, losing those funds, and then cashing out the accrued value using your real money.
4. Making high-stakes bets and then drastically reducing your betting size in an effort to meet the wagering requirements.
5. Switching from low-weighted games to high-weighted games after winning substantially to fulfill the requirements.

Engaging in actions such as: (a) covering 24 or more of the 37 numbers available; (b) betting on both red and black; (c) placing bets on odds and evens; (d) wagering on 1-18 or 19-36 (inclusive); (e) betting across all three table columns; (f) covering all three dozens.

1. Betting on both the banker and player in the same round.
2. Taking advantage of bonus offerings as part of a collective of customers or a betting syndicate.
3. When an account or group of accounts is managed strategically to gain an unfair edge at the expense of other players, thereby committing acts of deceit towards other players or the Company, such as employing cheating techniques or group play strategies.
4. Using bonuses in game modes designed to build up value only to lose the bonus and promptly cash out the accumulated value, relying on a secondary deposit.
5. Betting a significant portion of your real money on low odds while simultaneously making high odds bets using your bonus funds.
6. Making a single bet that exceeds 25% of your initial deposit.
7. If your account remains inactive for a period of 12 months, it will be classified as Dormant. In this state, the Company will attempt to return your funds before applying any fees and will provide a reminder 30 days prior to any charges. The associated fee covers the costs incurred by the Company to maintain your account, which is set at £5 monthly. This fee could potentially deplete your account balance to zero.
8. You can request to close your account at any time by emailing customer support at

N. Intellectual Property

1. customersupport@instantgamesupport.com. A representative will reach out to assist you with your request.

O. Customer Support

1. The standard history of user activity provided by the Company only reflects a portion of your gaming history. For a complete record, please reach out to customer support at Additionally, you confirm that (a) you will refrain from using your Account or permitting any third party to use it for any Prohibited Actions and refrain from exhibiting any Irregular Playing Patterns, (b) if you engage in any Prohibited Actions, the Company has the right to share your information with the relevant authorities and suspend your Account (including freezing any deposited funds) while voiding all bonuses and winnings, (c) all funds you deposit into your Account were sourced legally and do not originate from any illegal activity, (d) you will be liable for any losses that arise from your engagement in Prohibited Actions and must indemnify the Company against such losses, (e) you have never had an Account that was terminated or suspended by the Company, (f) the payment methods (like credit cards, debit cards, e-wallets, etc.) used for your Account are registered in your name or you have received full consent from the payment method's owner to use their method for placing wagers on the Site, (g) the Company is not responsible for verifying the consent given to you by the payment method's proprietor, (h) you have not informed the Company of any gambling addiction, (i) you have not previously excluded yourself from any other accounts within the Company Network, (j) you are not part of the United Kingdom’s national online gambling self-exclusion scheme known as Gamstop.
2. Once you place a bet, it is final and cannot be altered or cancelled.
3. Bets made after an event has started (except for live betting) or after the outcome is already known are considered void and will not result in any winnings. The initial bet amount will be refunded in such instances.

P. Complaints and Disputes

1. The Company may provide a cash-out feature for some bets on select events, at its sole discretion. This feature, if available, enables you to withdraw part or all of your wager prior to the event concluding. The cash-out value can fluctuate throughout the event and is decided by the Company at its discretion. The Company is not required to offer this feature for every bet or event and can revoke it without prior notification. complaints@instantgamesupport.com The determination of your bet's outcome is made by the Company based on the official results provided by the governing bodies overseeing the events or credible alternative information sources. In the event of discrepancies between official results and other sources, the Company will adjudicate the final decision. Should the Company be unable to ascertain the outcome, the bet will be voided, and your stake will be refunded.
2. In accordance with Section G, Clause 13, the Company will publish the outcome of your bet on the site, and any winnings will be credited to your account within 72 hours of the result being made public. In case of discrepancies between the results shown on the site and those recognized by the Company's systems (or systems operated on the Company's behalf by third parties), the latter will be considered accurate.
3. Details regarding each game can be accessed via the info icon on each game's page.
4. It is illegal to deposit funds from illegal sources into your account, and you agree not to do so. Furthermore, the Company may scrutinize all transactions to combat money laundering and counter-terrorism financing, and will report any suspicious activities to the authorities as required. https://ecogra.org/products-services/alternative-dispute-resolution .

Q. Miscellaneous

1. Funds will be added to your account upon confirmation of the deposit by both the Company and the relevant payment service provider; until such confirmation occurs, your account balance will not reflect this deposit. The Company does not extend credit or facilitate any credit transactions.
2. To clarify, deposits cannot be made using credit cards in any form, including those linked with e-wallets or online payment services.
3. You should be aware that the Company may set specific deposit limits at its discretion, subject to various reviews and verifications. These limits may change based on different factors relevant to each customer and deposit; for instance, Paysafecard deposits may range from £10 to £700 per site.
4. It is your responsibility to inform the Company without delay if your payment methods are lost, stolen, or changed; any resulting losses or damages from your failure to timely report such changes are solely your responsibility, and the Company will not be liable for them.
5. Transferring funds to or receiving funds from other players is prohibited, along with buying, selling, or transferring accounts.
6. The Company is obligated to inform you about the management of funds held on your behalf as part of its license from the Gambling Commission, detailing how those funds are safeguarded in case of insolvency. Customer funds are kept in a separate bank account to keep them apart from the Company’s operational funds, fulfilling regulatory compliance, but these funds may not be safeguarded if the Company becomes insolvent. For additional details, you may click here – Protection of customer funds.
7. You are free to withdraw your available real money balance (which includes your deposit and any winnings) at any time, subject only to complying with general regulatory requirements.

R. Language Discrepancies

1. To initiate a withdrawal, you must first have at least one successful deposit.

Version 1.2.15 – 16.12.2024

Valid until further notice